Why families choose Enrichment Care
Good support starts with the right person. Here is how we make sure the person who walks through your door is someone you want there.
Six reasons people switch to us
These come up again and again when families and support coordinators tell us why they chose Enrichment Care.
- You choose your workerWe send profiles with experience, languages and interests. You decide who fits.
- Culture and language are part of the matchCarers from 30+ backgrounds, including Burmese, Chinese and Korean speakers.
- You meet before supports startA meet and greet happens first, so the first shift is not with a stranger.
- Consistency is the defaultWe roster the same worker where possible and plan cover ahead of time.
- Complex needs are welcomeExperience with mental health conditions, complex needs and justice histories.
- A real person on the phoneOne number, 1300 543 123, for questions, changes and feedback.
Before and after switching
The common frustrations people describe when they first call us, and what we do about each one.
| What people tell us | What we do |
|---|---|
| "A different worker turns up every week." | We roster for consistency and introduce any backup worker in advance. |
| "Nobody speaks our language." | We match on language first where it matters to you. |
| "We never got to choose." | You see profiles and meet your worker before supports start. |
| "Our needs are too complex for them." | We have experience with complex needs and work alongside your other providers. |
| "It is hard to get anyone on the phone." | Call 1300 543 123 and speak to our team. |
How getting started works
Four steps from your first call to your first shift. You stay in control of who works with you.
Tell us about you
Call or send an enquiry. We ask about your goals, routine, language, culture, interests and the support you need.
Review worker profiles
We shortlist workers who fit and send you their profiles, so you can see who they are before deciding.
Meet and greet
Meet your preferred worker before supports start. If it does not feel right, we find someone else.
Supports begin
We agree your service agreement and roster, then check in regularly to make sure things are working.
What families say about us
Reviews from families we support, as posted on public review sites.
Would highly recommend to any family or individual with disability. My son has autism and type 1 diabetes and requires care on a daily basis. My wife and I have been through multiple NDIS providers, which were lacking compassion and care that suited my son's needs, until a family friend recommended us Enrichment Care. Whom were friendly and well driven to provide my son the quality of care he needs. Our carer Jasmine has been excellent with us and has gone over and beyond our expectations and is my son's favourite carer.
Great service. Sam from Enrichment Care was able to match us with a Korean-speaking disability support worker, who has helped my daughter with Angelman syndrome.
Through working with Enrichment Care, I actually felt like Maung was receiving the quality of care that he required and we didn't feel like a client and more like a friend who was in need of help. They gave us a permanent, Burmese speaking support worker (Saw) which was great in elevating language barriers and now Maung considers him to be his best friend.
Why Enrichment Care: common questions
Why do families choose Enrichment Care?
Families tell us they value being able to choose their worker from real profiles, having a worker who understands their language and culture, and seeing the same familiar faces each week.
What makes your matching different?
We look past availability. We consider language, culture, faith, personality, interests and care needs, then send profiles so you choose. You meet your worker before supports start, and you can ask for a change at any time.
Is it hard to switch to Enrichment Care?
No. We help with the steps, including your service agreement, and line up your new worker before your current supports end so there is no gap.
Talk to our team
Tell us a little about the support you need. A care advisor will call you back to talk it through, with no obligation.
- Worker profiles sent before you choose
- A meet and greet before supports start
- Help moving across from another provider
Prefer to talk now?
1300 543 123