NDIS core supports in every state and territory

NDIS provider in Melbourne

Enrichment Care matches NDIS participants across Melbourne with local support workers for daily living, community access and household tasks. Our workers are recruited in Victoria and matched to your culture, language and personality.

Green Melbourne tram travelling along a city street

Who provides NDIS support workers in Melbourne?

Enrichment Care provides NDIS support workers in Melbourne and across Victoria. Workers are recruited locally and help with personal care, community participation, life skills, cleaning, meal preparation and transport. Coverage includes the inner city and the northern, western, eastern and south-eastern suburbs, depending on matching a suitable worker near you.

Areas we cover around Melbourne

Coverage depends on matching a suitable worker near you. If your suburb is not listed, call us and we will check.

  • Melbourne CBD and Docklands
  • Footscray and Sunshine
  • Werribee and Point Cook
  • Brunswick and Coburg
  • Preston and Reservoir
  • Broadmeadows and Craigieburn
  • Box Hill
  • Glen Waverley
  • Ringwood
  • Dandenong
  • Springvale
  • Frankston
  • St Kilda and Elwood
  • Cranbourne
  • Epping

Regional Victoria

  • Geelong
  • Ballarat
  • Bendigo
  • Shepparton
  • Traralgon
  • Warrnambool
  • Mildura
  • Wodonga

What community activities can I do with a support worker in Melbourne?

In Melbourne, a support worker can help you get to markets, libraries, parks, sport and cultural events, and take part with as much or as little help as you need.

The city has something for most interests. You might wander through Queen Victoria Market on a weekday morning, read in the State Library Victoria, or walk the paths of the Royal Botanic Gardens. Sport fans can head to the MCG or Marvel Stadium, and St Kilda's foreshore is popular on warm days.

Closer to home, your worker can help you join:

  • neighbourhood houses and community centres running classes and social groups
  • local council libraries with book clubs and craft sessions
  • suburban footy, netball or bowls clubs
  • cultural festivals in places like Footscray, Box Hill and Dandenong

Your goals guide the plan. Learn more about community participation support.

How do support workers help you travel around Melbourne?

Melbourne support workers travel with you on trams, trains and buses using a myki card, or drive you to appointments and activities if transport is part of your support.

Trams are a big part of life in Melbourne. Low-floor trams and level-access stops are on many routes, and travel inside the CBD free tram zone costs nothing. Your worker can check which stops suit you, plan around crowded times and help you top up and tap on.

If you hold a Victorian Companion Card, your worker may get free entry at participating venues and events. Some transport services also recognise it, so ask before you travel.

If you want to travel on your own, a worker can practise a regular route with you, such as getting to work or a day program, then gradually step back. See our travel and transport support.

Can I find a culturally matched support worker in Melbourne?

Yes. Melbourne has large multicultural communities, and Enrichment Care matches participants with workers based on language, culture, personality, interests and care needs.

Our carers come from more than 30 cultural and minority backgrounds, including Burmese-, Chinese- and Korean-speaking workers. For some people, speaking their first language at home makes everyday care far less stressful. For others, it matters more that a worker understands their food, faith or family customs.

We also support people with complex needs, mental health conditions and histories of criminal convictions. Workers are matched with the experience your situation calls for. You can read about our approach to psychosocial disability support.

Our office is in Sydney, so in Victoria we recruit workers locally and match them to participants near where they live. That keeps travel times short and makes regular shifts easier to keep.

How do I get started with Enrichment Care in Melbourne?

Call us on 1300 543 123 or use our find your support worker form, and we will ask about your goals, routine and what you want in a worker.

From there, we look for workers who live near your suburb and suit your needs. We send you their profiles so you can choose who to meet. Coverage depends on finding the right worker close to you, so we will tell you honestly how long that might take.

Your meet and greet takes place at home or somewhere you feel comfortable. Family, carers and support coordinators are welcome. If the match feels right, we agree on a service agreement and a start date.

If you are moving from another provider, we can help with notice periods and paperwork so there is no gap in your supports.

What families say about us

Reviews from families we support, as posted on public review sites.

Would highly recommend to any family or individual with disability. My son has autism and type 1 diabetes and requires care on a daily basis. My wife and I have been through multiple NDIS providers, which were lacking compassion and care that suited my son's needs, until a family friend recommended us Enrichment Care. Whom were friendly and well driven to provide my son the quality of care he needs. Our carer Jasmine has been excellent with us and has gone over and beyond our expectations and is my son's favourite carer.

Daniel HammondGoogle review

Great service. Sam from Enrichment Care was able to match us with a Korean-speaking disability support worker, who has helped my daughter with Angelman syndrome.

Jenny LClickability review

Through working with Enrichment Care, I actually felt like Maung was receiving the quality of care that he required and we didn't feel like a client and more like a friend who was in need of help. They gave us a permanent, Burmese speaking support worker (Saw) which was great in elevating language barriers and now Maung considers him to be his best friend.

Ma Win KyuNDIS Discussion Group Australia

NDIS support in Melbourne: common questions

See all FAQs

Do you have an office in Melbourne?

No. Our office is in Surry Hills, Sydney. In Melbourne we recruit support workers locally and match them to participants who live nearby. You can talk to our team by phone on 1300 543 123 or by email, and your worker comes to your home or meets you in the community.

Can a worker come with me to the footy at the MCG?

Yes, if going to the footy supports your goals. Your worker can plan the tram or train trip, help you find accessible entry and seating, and stay with you during the game. If you have a Victorian Companion Card, bring it along, as many major venues accept it for a companion ticket.

Do you cover Geelong, Ballarat and Bendigo?

We support participants across Victoria, including regional cities like Geelong, Ballarat and Bendigo. We need to find a suitable worker who lives near you, which can take longer outside Melbourne. Call us with your town and the support you need, and we will let you know what is possible.

Can a support worker help me learn to use myki and trams?

Yes. Travel training is a common goal. Your worker can show you how to top up your myki, plan a trip, tap on and off, and choose stops with level access. You practise together until you feel confident, and your worker steps back at a pace that suits you.

Can you help with cleaning and meals in my Melbourne home?

Yes. Our workers help with household tasks like vacuuming, laundry, bathrooms and regular or deep cleans. They can also help you plan, shop for and cook meals, or prepare meals for the week. You can do as much of the work yourself as you like, with your worker there to help.

Find a support worker in Melbourne

Tell us a little about the support you need. A care advisor will call you back to talk it through, with no obligation.

  • Worker profiles sent before you choose
  • A meet and greet before supports start
  • Help moving across from another provider

Prefer to talk now?

1300 543 123

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