NDIS disability support, matched to who you are
Enrichment Care provides core supports across Australia with carers from more than 30 cultural backgrounds. You choose your worker from real profiles, and meet them before anything starts.
Where are you in your NDIS journey?
Pick the option that sounds like you and go straight to the answers you need.
New to the NDIS? Here is where to start.
Already have a plan? Let's put it to work.
For support coordinators, LACs and allied health.
Who we work with
Support works best when everyone around the participant is on the same page. Here is how we work with each of you.
NDIS participants
You decide who supports you and how. We listen first, then match.
- Choose from worker profiles
- Support at home and in the community
- Change workers whenever you need
Families and carers
We keep you informed and treat you as part of the team, with the participant's consent.
- A worker who respects your family's culture
- Reliable, consistent rostering
- One phone number for everything
Support coordinators
Send a referral and we come back with suitable worker profiles for your participant.
- Complex and hard-to-place participants
- Culturally and linguistically matched workers
- Clear communication throughout
Core supports we provide
Everyday NDIS supports delivered by workers chosen for you, in your home and out in your community.
Personal care
Help with the everyday routines that start and finish your day, from a worker you have met and chosen.
Community participation
Get out and do the things you enjoy, with a support worker who shares your interests.
Life skills development
Learn and practise the everyday skills that help you live more independently, one step at a time.
NDIS cleaning
Keep your home clean, safe and comfortable with regular help from a worker you know.
Meal preparation
Enjoy home-cooked meals that suit your tastes, culture and health team's advice, with a worker who cooks with you or for you.
Travel and transport
Get where you need to go, whether that is work, study, appointments or time with friends.
Disabilities we support
We support people with a wide range of disabilities, including complex and high support needs. If yours is not listed, ask us.
Burmese.Chinese.Korean.And 30+ more.
Carers from more than 30 cultural and minority backgrounds.
Care in your language, with respect for your culture
Enrichment Care was founded on the belief that everyone deserves care that respects who they are. Our team is as diverse as the families we support.
When we match you with a worker, we look at the language you are most comfortable in, your cultural and religious practices, the food you eat and the role your family plays in your care.
That might mean a Burmese-speaking worker who becomes a trusted friend, or a Korean-speaking worker who can talk with the whole family.
How getting started works
Four steps from your first call to your first shift. You stay in control of who works with you.
Tell us about you
Call or send an enquiry. We ask about your goals, routine, language, culture, interests and the support you need.
Review worker profiles
We shortlist workers who fit and send you their profiles, so you can see who they are before deciding.
Meet and greet
Meet your preferred worker before supports start. If it does not feel right, we find someone else.
Supports begin
We agree your service agreement and roster, then check in regularly to make sure things are working.
What you can expect from us
These are the commitments we make to every participant, whether you live in Surry Hills or Alice Springs.
- Profiles before you commitYou see who a worker is, their experience and languages before choosing.
- A meet and greet firstYou meet your worker before the first shift, at home or somewhere you choose.
- The same faces each weekWe roster for consistency so your worker gets to know you and your routine.
- Language and culture respectedFood, faith, family roles and communication styles are part of the match.
- Change your worker any timeIf the fit is not right, tell us. We will find someone else without fuss.
- Clear agreements and pricingYour service agreement sets out supports and costs under NDIS pricing rules.
What families say about us
Reviews from families we support, as posted on public review sites.
Would highly recommend to any family or individual with disability. My son has autism and type 1 diabetes and requires care on a daily basis. My wife and I have been through multiple NDIS providers, which were lacking compassion and care that suited my son's needs, until a family friend recommended us Enrichment Care. Whom were friendly and well driven to provide my son the quality of care he needs. Our carer Jasmine has been excellent with us and has gone over and beyond our expectations and is my son's favourite carer.
Great service. Sam from Enrichment Care was able to match us with a Korean-speaking disability support worker, who has helped my daughter with Angelman syndrome.
Through working with Enrichment Care, I actually felt like Maung was receiving the quality of care that he required and we didn't feel like a client and more like a friend who was in need of help. They gave us a permanent, Burmese speaking support worker (Saw) which was great in elevating language barriers and now Maung considers him to be his best friend.
Support across Australia
Our office is in Surry Hills, Sydney. Everywhere else, we recruit and match workers who live near you.
Talk to our team
Tell us a little about the support you need. A care advisor will call you back to talk it through, with no obligation.
- Worker profiles sent before you choose
- A meet and greet before supports start
- Help moving across from another provider
Prefer to talk now?
1300 543 123Your questions, answered
Short answers to what people ask us most. Call us if your question is not here.
What does Enrichment Care do?
Enrichment Care provides NDIS core supports to people with disability across Australia. Our support workers help with personal care, community participation, life skills, cleaning, meal preparation and transport, and we match each person with a worker who suits their language, culture and personality.
Where does Enrichment Care provide support?
We support NDIS participants in every state and territory. Our office is in Surry Hills, Sydney, and in other areas we recruit and match workers who live near you. Coverage depends on finding the right worker, so call us and we will check your suburb.
How do you match me with a support worker?
We start by learning about your needs, routine, language, culture and interests. We then send you profiles of workers who fit, and you meet your preferred worker before any supports begin. If it does not feel right, we keep looking.
What languages do your support workers speak?
Our carers come from more than 30 cultural and minority backgrounds, including workers who speak Burmese, Chinese and Korean. Tell us your preferred language and we will do our best to match you with someone who speaks it.
Do you support people with complex needs?
Yes. Our team has experience supporting people with complex support needs, mental health conditions and people with histories of criminal convictions. We work alongside families, support coordinators and the person's other providers.
Can I switch to Enrichment Care from my current provider?
Yes, and we make it simple. We help you through the change, including your service agreement, and match you with a worker before your supports move across so there is no gap. See our guide to changing NDIS providers.
Does it cost anything to talk to you?
No. Calling us on 1300 543 123 or sending an enquiry is free and there is no obligation. Supports you choose to receive are funded through your NDIS plan under the NDIS pricing arrangements.
How do I know if I am eligible for the NDIS?
You generally need to be under 65 when you apply, live in Australia as a citizen or permanent resident, and have a permanent disability that substantially affects everyday life, or need early intervention. Try our eligibility checker.
How much NDIS funding will I get?
There is no set amount. The NDIA decides funding based on your support needs and goals, and what is reasonable and necessary. Our support hours calculator shows how many hours of support a budget can cover.
What can I use NDIS funding for?
NDIS funding pays for supports related to your disability that help you live day to day and work towards your goals. Core supports cover help with daily living, consumables, transport and community participation. Read what the NDIS is for an overview.
Latest news and NDIS guides
Plain-language guides to NDIS funding, choosing support and everyday living. Read all articles
What happens at a meet and greet with a support worker?
Meeting a support worker before your first shift helps you decide if they are the right fit. Here is what a meet and greet involves and how to prepare.
Can a support worker drive me to appointments and activities?
Many people want their support worker to drive them to the shops, a class or an appointment. Here is how NDIS transport works and what to check first.
How can a routine build stability for people with disability?
A predictable routine can ease worry, build skills and make change easier to manage. Here is how to build a weekly routine with a support worker.