How do I give feedback or make a complaint?
You can give feedback or complain in whatever way suits you, and you can ask someone to do it on your behalf.
- Call us on 1300 543 123
- Email admin@enrichmentcare.com.au
- Write to PO Box 148, Epping NSW 1710
- Tell your support worker, who will pass it on
What happens after I complain?
- We acknowledge your complaint and explain what will happen next.
- We look into what happened and talk with you about it.
- We tell you the outcome and any changes we will make.
Making a complaint will never affect the support you receive.
Can I get help to make a complaint?
Yes. A family member, friend, advocate or support coordinator can help. Free interpreting is available through the Translating and Interpreting Service (TIS National) on 131 450.
Who else can I contact?
You can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or through ndiscommission.gov.au at any time.