Frequently Asked Questions

Simply call us on 1300 543 123 or complete our online enquiry form. One of our Care Advisors will be in touch to understand your needs. We’ll then work with you to set up tailored services. Our aim is to make accessing support as simple and stress-free as possible.

We take a personalised approach to matching clients and support workers. In addition to considering your language and cultural background, we also look at factors like personality, interests and care needs to find the best possible fit.

Our diverse team includes support workers who speak a wide range of languages. We have carers from 30+ Minority Backgrounds. We’ll always do our best to match you with someone who speaks your preferred language.

Absolutely – we make changing providers easy. Give us a call, and we’ll assist you with the transition, including updating service agreements. We’ll match you with a support worker who meets your needs quickly. Your satisfaction with our services is our priority.

Our diverse team includes support workers from a wide range of cultural backgrounds, many of whom are multilingual. When you reach out to us, we’ll take the time to understand your cultural needs and preferences and carefully select team members who are the best fit for you. We’ll also provide ongoing cultural competency training to ensure our team is always growing in their understanding and respect for diversity.

Eligibility for our Core Support services is based on your individual needs and situation. Generally, if you are living with a disability and require assistance with daily living activities, you may be eligible for our services.

The best way to determine your eligibility is to reach out to us directly- we’re here to help you navigate the system and access the support you need.

If cleaning services are included in your approved NDIS plan, you can use your funding to pay for our services. We will work with you to set up a service agreement and process payments according to your plan management option.

Absolutely. We understand that your needs may change over time. Simply contact us to discuss any adjustments to your cleaning plan, and we will do our best to accommodate your request.

NDIS covers a wide range of services, including regular house cleaning, deep cleaning, and specialised cleaning (e.g., carpet, window). The specific services you can access will depend on your individual NDIS plan and goals. Our team can help you understand what services are available to you and develop a customised cleaning plan that meets your needs.

Exercise Physiologists are more qualified health professionals who specialise in using exercise to prevent and manage chronic conditions and injuries. While personal trainers can help with general fitness, Exercise Physiologists have the expertise to work with individuals with specific health conditions and tailor exercise programs to their unique needs.

You don’t necessarily need a referral to see an Exercise Physiologist. However, if you’re under a GP Management Plan or Team Care Arrangements, you may be able to access Medicare rebates for Exercise Physiology services with a referral from your GP. We can help you understand your options and guide you through the process.

While both occupational therapy and physiotherapy aim to improve your physical function and well-being, they focus on different areas. Physiotherapy is primarily concerned with improving your movement, mobility, and managing pain. Occupational therapy, on the other hand, focuses on helping you perform and participate in the specific activities and roles that are meaningful to you, such as self-care, work, leisure, and social interaction.

No, you don’t need a referral to see an occupational therapist at Enrichment Care. You can contact us directly to book an appointment. However, if you’re accessing our services through your NDIS plan, you’ll need to have occupational therapy included in your approved plan.

PBS can address a wide range of challenging behaviours, including aggression, self-injury, property destruction, disruptive or inappropriate behaviours, noncompliance, repetitive behaviours, and emotional dysregulation.

At Enrichment Care, we take a person-centred, evidence-based approach to PBS. Our experienced professionals work closely with you and your support network to develop tailored strategies that align with your unique needs, goals, and cultural background.